Resolved -
This incident has been resolved.
Apr 22, 13:12 CDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 22, 09:59 CDT
Identified -
Our primary data center provider in Austin has confirmed a hardware issue has occurred, Support has initiated internal protocols to move impacted services to our secondary Miami data center where applicable.
This means that dual sited VPN services should be available again, however any single sited VPNs hosted in Austin will remain impacted.
CCM platform services remain unavailable at this time.
Apr 22, 08:13 CDT
Update -
We are continuing to investigate this issue.
Apr 22, 07:23 CDT
Investigating -
Support teams are currently investigating issues with platform, VPN and cellular connectivity which may have an impact on your service.
We have identified from our internal monitoring and alerting that customers may be experiencing intermittent issues with VPNs, Cellular Connectivity and accessing the Connectivity Management Platform. This issue is being investigated in conjunction with our upstream supplier where the issues have been identified.
Apr 22, 07:10 CDT