Primary Data Center Services Degraded - CCM, VPN, Cellular Connectivity

Incident Report for Solve Networks

Resolved

This incident has been resolved.

Posted Apr 22, 2025 - 13:12 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 22, 2025 - 09:59 CDT

Identified

Our primary data center provider in Austin has confirmed a hardware issue has occurred, Support has initiated internal protocols to move impacted services to our secondary Miami data center where applicable.

This means that dual sited VPN services should be available again, however any single sited VPNs hosted in Austin will remain impacted.

CCM platform services remain unavailable at this time.

Posted Apr 22, 2025 - 08:13 CDT

Update

We are continuing to investigate this issue.

Posted Apr 22, 2025 - 07:23 CDT

Investigating

Support teams are currently investigating issues with platform, VPN and cellular connectivity which may have an impact on your service.
We have identified from our internal monitoring and alerting that customers may be experiencing intermittent issues with VPNs, Cellular Connectivity and accessing the Connectivity Management Platform. This issue is being investigated in conjunction with our upstream supplier where the issues have been identified.

Posted Apr 22, 2025 - 07:10 CDT

This incident affected: Connectivity - Verizon (Verizon Enhanced Network Infrastructure), Connectivity - AT&T (AT&T Enhanced Network Infrastructure), Connectivity - Multi-Network SIM (Multi-Network SIM Enhanced Network Infrastructure), and Solve Networks - Hosted Services (Clarity Connectivity Management (ccm.solvenetworks.com), IPsec VPN Service, OpenVPN Service).